Yes, we do. We have been in business in the Danville and surrounding areas for over fifty years, and have exceeded so many expectations that we do not need to worry about dirt resurfacing in your carpeting from incomplete cleanings as other cleaners might. We know we do not surface clean or clean just the top inch or so of soil from carpeting.
However if on a rare occasion, a stain or spot we cleaned reappears, our promise to you is we too will come back and do everything in our power to remove it. No questions asked! Simply call our office within 1 week from your cleaning and we can set up a time to come out and touch up the area in question. If it is humanly possible to remove a stain or spot -we guarantee that we at Super Clean can remove it and we will. Our #1 goal is to make you happy.
That said, we are forced to acknowledge some stains are permanent. Whenever possible we will tell you if this is the case when we come out the first time. If you choose to have us try anyway, we will do our best for you but obviously cannot be held responsible for removing it. One of our highly qualified technicians would be happy to explain more after he has seen what your particular stain requires.
Please remove any breakable and smaller items in areas that you want us to clean. We will handle any heavier furniture such as couches, end tables etc, as we clean. We do not move TVs and electronic equipment.
Your moveable furniture will then be placed on small foam blocks or plastic tabs to keep the legs from touching the damp carpeting until it has had a chance to dry.
The most important thing you can do before we arrive is to give your carpeting a good thorough vacuuming. 85% of the soil in a carpet will be removed from vacuuming. The remaining 15% is the oily soil or spots. That is where we come in.
We use some of the safest detergents in the industry. Our technicians are dealing with these products on a daily basis, so our concern is for them as well as all of our valued customers. These cleaning detergents are guaranteed safe around children as well as your pets.
We also offer allergy-free cleaning solutions which are the safest, green products and the most effective technology to assure not only your satisfaction, but your safety as well.
Whatever detergent is pre-sprayed onto your carpeting and/or furniture, we then rinse with an extraction process using hot water.
All carpets act as a sink. Carpeting filters and collects sources of soil, bacteria, allergens and pollutants from the indoor environment. This collection and filtering process allows carpet to trap contaminants within the carpet and, like any filter, it needs to thoroughly cleaned out from time to time. These contaminants in your carpet can contribute to an unhealthy indoor environment, whether in a home or office. These days, carpets are designed to hide soil and maintain a clean appearance. By the time your carpet looks dirty, it is very dirty. A soiled carpet will wear more quickly and will not last as long as a carpet that has been properly maintained.
Truckmounted vs. Portable Machines. Our main equipment is mounted within the truck itself. Truck mounted equipment is a more powerful and efficient machine vs. using a portable unit in your home.
With the truck mount equipment the only equipment that will enter your home is a water hose, wand, and suction hose. All the waste water that is removed from your carpet goes straight into the waste tank on the truck.
No company guarantees every stain or odor will be completely removed after cleaning. Likewise, we make no such claim. However, if anyone is going to be able to do it for you, it would be us at Super Clean. Our technicians are very well trained and highly knowledgeable about the composition of stains and odors and what needs to be done to treat them. You can only imagine how many stain and odor jobs we’ve seen, smelled and treated. We’ve “seen it all” and have had great success -even in the most difficult cases.
And even the times we are not able to remove the stain completely, we can greatly improve the problem. Bleached spots, Kool-aid and other color related problems like finger nail polish are impossible to remove.
In regard to odors, we have very effective deodorizers that we can inject directly into carpet and this usually removes the odor entirely. For those rare cases that it doesn’t, as with stains, our treatment usually greatly improves the smell.
The one problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet and get into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding and create a problem that is multi-layered.
To eliminate this problem the urine must be removed and neutralized from each of the layers effected. In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor.
At Super Clean we offer a range of solutions to help you with your pet odor problems. In the long run it may be more a matter of proper maintenance instead of total elimination. We love our pets and want to keep them a part of our family, however, pet ownerships adds the challenge of maintaining a clean and healthy home. At Super Clean we can help you meet those challenges.
Scotchgard products are fluorochemical treatments developed by 3M. Applied to the carpet, they provide an effective protective treatment by surrounding each individual carpet fiber with an invisible shield. Scotchgard protector improves the fibers resistance to oil and water based stains, as well as soiling from everyday use.
Under normal conditions and with reasonable care, Scotchgard protector will provide long lasting benefits. 3M research has shown that Scotchgard protector is very durable to foot traffic. However, performance will diminish somewhat over time and with each
cleaning. Scotchgard protector should be reapplied by a professional carpet cleaner after each cleaning. Reapplying after every cleaning can enhance the protective properties of the treatment.
Some carpet fibers may not exhibit the beading characteristic typically linked to Scotchgard protector. This can be caused by spaces between loosely woven carpet pile.
This does not affect the stain and soil resistance of the Scotchgard protector application. The liquid can be easily blotted up even if it does not bead up.
The five largest fiber producers–Allied, BASF, DuPont, Hoechst Celanese, and Monsanto–all recommend periodic professional cleaning. Most major carpet mills agree.
Shaw Industries, the world’s largest carpet manufacturer, recommends hot water extraction cleaning by a trained professional. DuPont, in their report on “Indoor Air Quality: A Technical Review of Carpet Contributions” states, “Since carpets do act as a sink for many types of particles, periodic professional cleaning is very important”.
Exactly how often depends on a number of circumstances. DuPont recommends cleaning at least once every 18 months. Other considerations increase the frequency rate: indoor smoking, children, pets, & allergies are some factors to consider when determining the ideal frequency for your home. Most of our clients are serviced every 6-12 months.
Sometimes when we are asked this, we don’t even know where to begin. We all know the old adages “if something seems to good to be true, it probably is” and “you get what you pay for”, yet some of us seem to throw caution to the wind when it comes to
choosing service providers for our homes. Super Clean Carpets has invested thousands and thousands of dollars into our business equipment, as well as continuing industry education, insurance, gasoline, taxes, etc. We will never run a “whole house for $89.95” special. Why? Because we wouldn’t be able to stay in business! It cannot be done for that price. That is the bait to get the cleaners in the door. You can bet that the person sent to your home has little or no carpet care training or experience. He will, however, be schooled in high-pressure sales techniques. The switch is the next step. Extra charges for spot cleaning, traffic lane treatment, basic furniture moving, even for a “cleaning chemical” to be added to the carpet will rack up quickly. You lose in the end because now you have paid much more than you ever expected, and your carpet has probably been poorly serviced as well. Needless to say these companies use cheap harmful chemicals and the residue is left in your furnishings. Companies who engage in these practices are not ethical. And if they don’t practice ethics in their pricing, do any of us really believe they are going to go the extra mile to make sure your cleaning is performed with care? We have heard and seen enough horror stories to last a lifetime from folks who couldn’t resist the siren call of a dirt cheap price. Ask around– some of your friends and neighbors have used these “cheap” coupon people. Find out what their experiences have been. And remember, the bitterness of poor quality lingers long after the sweetness of a cheap price is forgotten.